Service & information
Shipping & returns
Everything you need to know about delivery, returns and refunds for your order.
From us to you
Shipping
Once we have received your order and payment, we get to work with care. Orders are normally dispatched within 1 to 2 working days .
After dispatch, you will receive an email confirmation with a tracking code so you can track your parcel. Check your junk or spam folder too if you cannot find the confirmation straight away.
For orders below €35, shipping costs €3.95.
Delivery times and shipping costs vary by country and are shown at checkout.
The stated delivery times are estimates. During holidays, promotions or busy periods for the carrier, a parcel may take longer to arrive. Once the parcel has been handed to the carrier, we have no direct control over delivery speed. Of course, we will be happy to help if your shipment is taking unusually long.
Not quite what you were looking for?
Returns
We check every order carefully before dispatch. Of course, a product may still not quite meet your expectations.
You have the right to withdraw from your purchase within 14 days of receipt without giving a reason. After notifying us that you wish to withdraw, you have a further 14 days to return the products.
Register your return in advance at info@bydashbeauty.com. Include your name, order number and the products you wish to return.
Email us within 14 days of receipt with your name, order number and the products you are returning.
Place the complete, unused products in their original packaging inside sturdy shipping packaging.
We recommend sending the parcel with tracking and keeping proof of postage until your return has been fully processed.
Once we have received and checked the return, we will send you confirmation by email.
Return address
Where should you send the parcel?
The customer is responsible for the costs and shipping risk of a standard return. We recommend tracked shipping and keeping your proof of postage.
Return conditions
When can a product be returned?
The product is unused and undamaged.
The product is complete and in its original packaging.
Any tags, labels and accessories are still included.
The hygiene seal has not been broken.
The product has not been used beyond what is necessary to assess it.
The return has been registered with us in advance.
Some cosmetic products are supplied sealed for health and hygiene reasons. If this seal is broken after receipt, the product can no longer be returned. This does not apply if the product is faulty, damaged or incorrectly supplied on receipt.
Received a faulty or damaged item?
Have you received a damaged, incorrect or faulty product? Contact us as soon as possible at info@bydashbeauty.com.
Include your order number and clear photos of the product and packaging. We prefer to receive your report within 48 hours so we can investigate quickly. Your statutory warranty rights naturally remain applicable.
Sale products
The statutory right of withdrawal also applies to sale products and purchases made with a discount code, unless a legal exception applies.
For sealed cosmetics, the seal must remain intact for the product to be returnable for hygiene reasons.
Refunds
When will you get your money back?
After you withdraw from your purchase, we will refund the amount due within 14 days at the latest. We may wait to issue the refund until we have received the products or you can demonstrate that the return has been sent.
If you return the entire order, we also refund the cost of the least expensive standard delivery. If you deliberately chose a more expensive shipping method for your original order, the additional costs are not refunded.
The refund will use the same payment method as your order, unless otherwise agreed with you. You will receive an email once the refund has been processed.
Exchanges
Prefer another product?
Products cannot be exchanged directly or reserved. Would you prefer another product or colour? Return the original product following the steps above and place a new order through our webshop.
We are happy to help
Still have a question about your order?
Our team will be happy to help. Always include your order number when contacting us so we can assist you as quickly as possible.
Get in touch with us