Frequently asked questions

After completing your order, you will automatically receive an order confirmation by email. If you do not see it straight away, check your spam or junk folder too.

Contact us as soon as possible at info@bydashbeauty.com. Once your order has been processed or dispatched, we usually cannot change or cancel it.

The available payment methods are shown at checkout. Depending on your location, you may be able to pay with iDEAL, a credit card, Klarna or other available payment options.

If Klarna is available at checkout, you can choose this option. Approval and terms are determined by Klarna.

Check that the code is entered correctly, is still valid and meets any conditions. Some promotions cannot be combined. Contact us if you believe the code should be valid.

Unless stated otherwise, one discount code can be used per order.

Orders are normally processed and dispatched within 1 to 2 working days after payment has been received.

Once your parcel has been dispatched, you will receive a shipping confirmation with tracking by email. Check your spam folder if you cannot see the email.

Shipping is free on orders of €35 or more within the Netherlands and Belgium. Below this amount, the shipping costs shown at checkout apply.

Yes, we ship to various European countries. Available shipping options, costs and estimated delivery times are shown at checkout.

First check the current status using your tracking link. Carriers sometimes experience delays, especially during promotions and holidays. Contact us if the status does not change for an extended period.

First check whether the parcel was delivered to neighbours, someone in your household or a safe place. Then contact the carrier and send us your order number if you still cannot find it.

Check your address carefully before checking out. Contact us immediately if you discover a mistake. Once a parcel has been processed or dispatched, we usually cannot change the address.

You may withdraw from your purchase within 14 days of receipt. After notifying us, you have a further 14 days to return the products. Additional hygiene conditions apply to cosmetics.

Products with a broken hygiene seal cannot be returned for health and hygiene reasons. This does not apply if the product is faulty, damaged or incorrectly supplied.

Email us within the return period at info@bydashbeauty.com with your name, order number and the products you wish to return.

Yes, the customer is responsible for the costs and shipping risk of a standard return. We recommend using tracked shipping and keeping your proof of postage.

Your refund will be processed after your return has been received and checked. You will receive confirmation by email. We may withhold the refund until we receive the products or you provide proof that they have been sent back.

Direct exchanges are not possible. Return the original product according to the return conditions, then place a new order.

The statutory right of withdrawal also applies to sale items, unless a legal exception applies. The seal on sealed cosmetics must remain intact.

We value conscious and responsible product development. Always refer to the relevant product page or contact us for the latest product information.

Formulations may vary by product. Always check the ingredients and product information on the specific product page. Our team will be happy to help if you need advice.

Ingredients are listed on the product packaging and, where available, on the product page. If you have allergies or sensitivities and are unsure about an ingredient, contact us beforehand.

View the product photos, swatches and description on the product page. You can also message us with details about your skin tone, undertone and desired look. We are happy to offer personal advice.

Colour appearance may vary due to screen settings, lighting, skin tone and undertone. We aim to photograph our products as realistically as possible.

Stop using the product immediately. Consult a doctor if symptoms persist or are severe. Please also report the reaction to us and state which product you used.

Yes. Send us an email or WhatsApp message with your question, desired look and, if helpful, a photo taken in natural light. Our team will be happy to help.

Contact us as soon as possible at info@bydashbeauty.com. Include your order number and clear photos of the product, packaging and shipping label so we can help you quickly.

We are sorry. Send us your order number and a photo of the product received. We will review the situation and arrange a suitable solution.

First check all the packaging. Then contact us with your order number and a list of what is missing.